📢[Smart Voice Summit] Interview with Karen Kaushansky

Named on of Business Insider’s top 75 Designers in Technology, Karen Kaushansky has been working in the voice industry for over 10 years! Karen will be discussing multimodal interfaces and the future of voice at the Smart Voice Summit, Europe’s first event dedicated to voice technology. We caught up with Karen to talk about voice industry milestones, her dream feature for designing voice apps and more!Karen Kaushansky

Please tell us a bit more about yourself.

I started my career as a Voice User Interface designer in 1996. Over the years, I moved from designing telephone based voice experiences to general device or consumer electronic experiences. Today I describe myself as an Experience Designer helping companies design experiences and products with current and future technologies including speech recognition, voice biometrics, augmented/mixed reality, autonomous driving and artificial intelligence.

You have been in the voice industry for over 10 years, what have been the major industry milestones?

At a very high level, there are 2 areas that have really helped us get to where we are now, the ability to design voice experiences fill users’ needs and work much better than they used to:

1) The move from static, directed dialogs to natural language grammars; moving from dialogs that had to be pre-programmed with each word and step, to moving towards more conversational, user driven dialog. We’re not there yet, but this lets users interact and say what they want instead of specific commands at certain times.

2) The ability to build experiences from the ground up with hardware and software designed together in one experience; where speech is integrated into the experience from the start. This includes technology advances such as processing power that let’s us know to wake up our devices with wakewords, and embedded and cloud based recognition. Building these frictionless experiences into hardware such as Amazon Echo, Google Home, Apple TV is why people are finally realizing the opportunities that lie ahead.

You recently moved to Europe, what do you think of the voice ecosystem over here compared to the US?

I know there have been telephone based voice systems here in Europe for a long time, but now with Amazon Echo and Google Home, we will see very quick growth. One thing to consider in Europe is that the learning curve to design and develop should be shorter than the US; hopefully you can learn from what’s been done right, and done wrong in the US, and create better experiences out of the gate. On the other hand, there are challenges to deal with in Europe from the start around localization and culture. Working with designers and researchers with expertise in this area will help.

What excites you most with regards to the future of voice?

I’ve been working with some clients pushing the boundaries of voice and I’ll share some insight into the future during my talk at the Smart Voice Summit 🙂

What would be your dream feature for designing voice applications?

We still have a ways to go with building personalization and intelligence into our experiences; and voice is likely just one way to interact. The dream is to build a truly smart assistant that knows me, can act on my behalf, with little or no setup.

What are you most looking forward to at the Smart Voice Summit?

As you mentioned, I recently moved to Europe from San Francisco. I’m looking forward to meeting and sharing ideas with the European community and building a local network here.

Make sure you voice strategy is on form for 2018, reserve you spot at The Smart Voice Summit now!

💡Why Every Brand Needs a Voice Strategy in 2018

The adoption rate of voice technology is the same as that of the smartphone and social media when they were first launched. Could you imagine today a brand without a social media presence? Or without an app? With the smart speaker market expected to hit USD 13 billion and over 100 million shipments by 2024, these devices are fast moving from entertainment gizmos to must have appliances. At present it is a pleasant surprise to discover your favorite brand’s voice app, but in 2018 it will become an expectation.

Create a voice strategy

TAKE ADVANTAGE OF OUR MOST NATURAL INTERFACE

Voice is one of our primary and most natural methods of communication, making voice a natural interface for humans. Our world is becoming increasing digital and connected, as a result we have greater expectations with regards to our interactions with brands. Consumers today place great importance on customer experience and expect instant gratification. By allowing third party applications, smart speakers give brands the opportunity to take advantage of this natural interface in order to better meet their customers’ expectations. Voice applications enable brands to have an omnipresence and always be available, no matter where the customer is: their home, car or office…

BE WHERE YOUR CUSTOMERS ARE

Voice applications can be used as a way to obtain information about a company or product (e.g. “Alexa, what’s the Forbes quote of the day?”), augment existing mobile apps and web applications with voice-enabled digital services (e.g. “What’s my account balance?”), or enhance customer experiences (“e.g. Alexa, book me into my zumba class”).There are currently over 25000 Skills on Alexa and almost 500 Actions for Google Assistant from brands from a variety of sectors. Companies such as Campbell’s Soup, Capital One, Kayak, Sephora and  Accor Hotels have all launched a Skill or Action. Voice applications.  Through creating a better user experience, brands are able to boost acquisition and improve retention. In the UK, Domino’s Pizza recently achieved increased sales, which the company partly attributes to it’s Alexa Skill! Voice applications also create a digitally augmented workforce, easing the pressure on sales teams for certain tasks, enabling them to focus on other areas of the business. With an increasing number of major tech players launching their own smart speaker, the market, originally pioneered by Amazon, is not expected to calm down anytime soon.

IMPROVE YOU VOICE SEARCH RANKING

Digital assistants also have the potential to disrupt web browsers. According to Gartner, by 2020, 30% of search queries will be conducted without a screen. Unlike searching on a screen, no one wants to hear endless search results reiterated by a smart speaker. Users want one answer. “Implicit invocations” from Google means that a user can activate an app without explicitly saying the apps name. But what if the brand doesn’t have an app? In this situation you risk the smart speaker giving incorrect information from any old website or referring to a competitor.

Grab the Early Adopter Advantage

Brands need to seize the early adopter advantage and define themselves in this new voice operated environment. Pioneers who have already launched their voice first strategy should be applauded, as this is no easy feat. A voice first strategy means not only developing a voice application but one that adds value to your customers, but also considers all other touch points in order to create an omnichannel customer journey with a consistent brand message.

Imagine the frustration of millions of users who ask to speak to British Airways, Marriott Hotels or HSBC, if these brands do not offer a voice portal. Imagine that the assistant then offers them to talk to a competitor; who has already rolled out their vocal strategy. Imagine that the voice search engine answers a question that directly concerns one of these brands with an incomplete or erroneous response from any site. It’s time for brands to realize that personal assistants are the interface of tomorrow and that in this new #VoiceFirst paradigm, there will be the winners and the losers.

📢[Smart Voice Summit] Interview with Charles Cadbury

Charles Cadbury, the co-founder of Dazzle, a voice activated personal assistant for the travel industry, will be speaking at the Smart Voice Summit to discuss how voice technology is being used in the tourism industry to enhance customer experience. We caught up with Charles to find out more about his motivations for creating Dazzle, his views on the UK voice ecosystem and what he is looking forward to most at the Smart Voice Summit.

Charles Cadbury

What was the motivation for starting Dazzle and what was the problem you wanted to solve?

We had been looking at what might be the future of the interface for a while and smart speakers consolidated our thinking that conversation was the spearhead for a post GUI world.  Dazzle solves the problem, that customers can’t easily communicate with travel providers to obtain key services, with a platform that provides simple, conversational access for informational, operational, and transactional requests.

Would you agree that the UK voice ecosystem is in good shape and on a growth path?

It’s in excellent shape for this.  We have seen huge investment by the major global technology players who are all positioning their ‘assistants’ front and centre of their offering which is driving market understanding and adoption of the necessary hardware.

Why do you think there is so much excitement about voice technology right now? Is it about technology advancement or market readiness?

There’s some magic about being to speak into the air and an ethereal assistant helping you on your journey through life.  The technology is still very early but we all now have a nascent understanding of the technology adoption and improvements curves and can see how much better these technologies will become over the next few years.  We have also all grown up with science fiction movies showing us how these assistants work….

Please tell us more about the adoption of voice technology with regards to the tourism industry in the UK?

It’s all about personalised experiences.  The more engagements you can have with a travel provider on digital channels, the more personalised that experience can be to your needs.  This is the main driver as it delivers benefits both to the customer in terms of experience and the provider in terms of data and operational efficiency.

What are you most looking forward to at the Smart Voice Summit?

In the early days of mobile there were relatively few practitioners and they held a sense of community that gets lost over time.  With voice we are back at the beginning of a voyage of discovery and I’m looking forward to meeting the other people at the forefront of exploration of these technologies.

Join Charles and representatives of pioneering voice brands such as the BBC, Sephora, Boulanger and The Financial Times at The Smart Voice Summit on the 1st and 2nd February 2018!

BE THERE

📢[Smart Voice Summit] Interview with Bret Kinsella

Next year on the 1st and 2nd February, the first edition of The Smart Voice Summit will take place in Paris. The event will unite the voice ecosystem over two days to discuss how voice technology is adding value to brands and will give businesses the essential information they need to succeed their 2018 voice strategy.

Pioneering voice brands such as the BBC, Sephora, Boulanger and The Financial Times will explain their motivations for creating a voice application, as well as the challenges and the results they encountered. The event will also have industry specific round tables for voice banking, voice retail, voice tourism and voice media, and major voice players including Google and Amazon will be sharing their top tips for businesses wanting to create a voice application.

Bret Kinsella is the founder and editor of Voicebot.ai, the go to voice first website for voice news, opinions, stats and interviews. Bret will attend the Smart Voice Summit to discuss the need for brands to leverage AI and voice in order to stay relevant and accessible. We caught up with Bret to find out more about his 2017 voice highlights, his dream voice assistant feature and what he is most looking forward to at the Smart Voice Summit.

bret kinsella

Please tell us a bit more about yourself and where your voice passion came from.

I started working with voice technology on mobile in 2013 and began looking at how brands could leverage voice interaction through smart speakers in early 2016. I did some market research and immediately recognized a parallel to what I had seen in the mid 1990’s with the rise of the Web. I was asked to write an article on brands and voice for Advertising Week and that was picked up by Huffington Post. The response was so strong I wound up launching Voicebot.ai in September 2016. Since that time, we have served over 100,000 unique readers with over 800 articles. Along the way my associate editor Ava Mutchler and I have worked to launch several voice apps on Alexa and Google Assistant, broken several high profile stories and become the leading site for market data and original research in the voice AI segment.

What was the biggest voice news of 2017 in your opinion?

The voice assistant adoption rate. Several analysts originally thought only 6-8 million smart speakers were sold in 2016 and another 12-15 would be sold worldwide in 2017. They were wrong. Most have since revised the 2106 figures to 8-12 million and 2017 numbers to 25-30 million units. That includes devices made by dozens of equipment manufactures that are now integrating Alexa, Cortana and Google Assistant into their products. Add to this the adoption of 29 million hearables–wireless earbuds with voice assistant access—and introduction of Google Assistant to hundreds of millions of consumers worldwide and you simply have voice assistant availability and use accelerating. Plus, voice assistants became available globally in 2017. It was a very big year for the industry.

2018 will see more tech giants launch their smart speaker, which one are you most excited about?

I am most interested in what we will see for multi-modal voice and screen integration. Google and Facebook supposedly have stand-alone products with screens in the works and this is the year I expect to see more integration with large screens such as televisions. The voice plus visual segment will take adoption and use to an entirely new level and integrate voice assistants much more deeply into our daily lives.

What would be your dream voice assistant feature?

The ability to maintain context across sessions and devices. Voice assistants today only have short term memory. They assist you in what you are doing now and have little understanding of what you have done with them in the past. That will change over the next several years as voice assistants remember our preferences, what we have done previously and start to proactively optimize our experience.

What are you most looking forward to at the Smart Voice Summit?

Meeting people from around the world that are innovating on the voice frontier. The technology is amazing, but the real impact is coming from entrepreneurs and innovators that are applying voice and AI in new ways. I want to hear more about their stories. Smartly has such a broad user base that I expect to learn a lot. Also, the location in Europe will be a great platform to hear some new voices and different perspectives.

Meet Bret at the Smart Voice Summit, get your tickets now!

BE THERE!

💸Why your bank needs a bot

We are living in an increasingly digital and connected world, which has had consequences on consumers’ expectations and exchanges with brands. Consumers today live in the moment, place great importance on customer experience and expect instant gratification. The interest in simple, intuitive technology has grown significantly within the banking sector in recent years. Thanks to technological advancements, banks can now interact with customers on their preferred messaging channels to improve customer experience, reduce friction and drive growth. We are starting to witness an increasing number of banks creating a conversational banking application, be it chat or voice based.

 

conversational banking application

A trend too big to ignore

Conversation banking, which refers to managing your finances through a voice and/or text interface, has taken off partly due to the increasing popularity of messaging platforms such as Whatsapp, which sends an average of 64 billion messages on a daily basis, as well as social media chat provided by the likes of Facebook. The market is expected to continue to boom, with experts predicting that messaging platforms will acquire one billion extra users by 2018, bringing the total to a whopping 3.6 billion users! Furthermore, platforms such as Amazon’s Alexa, Google Assistant, Apple’s Siri, and Microsoft’s Cortana are being increasingly present in consumer lives. Strategy Analytics predicts that 24 million smart speakers will be shipped in 2017 on a global level. This reflects a 300% increase on the previous year. The increasing presence of smart speakers and messaging platforms is driving banks to create innovate conversational solutions in order to keep up with customer expectations and touch customers on the channels they use the most.

 

The current state of conversational banking

Recent improvements in Natural Language Understanding and Machine Learning mean that we can create even more sophisticated conversational bots that make it even easier for banks to communicate with customers in a two way manner across multiple touchpoints. As a consequence, an increasing number of banks are employing schemes that enable customers to interact with banking assistants in order to get information and make payments using their own voice or via textual chat.  Over 10 000 bots exist on Messenger including large financial corporations such as MasterCard and American Express. In October 2016 Bank of America announced the arrival of Erica, a bot that is designed to aide customers to make more intelligent decisions. Customers can interact with Erica using voice and text. Capital One launched its Alexa Skill that enables users to check their account balance in addition to making bill payments on Amazon’s smart speaker. Santander is also piloting a scheme to allow customers to make transfers to existing payees through speaking to their SmartBank app. The German online bank N26, Monzo and the Royal Bank of Canada also offers voice payments via Siri, and Bank of America and USAA are rolling out conversational interactions for their customers.

Advantages of conversational banking for banks

Beyond advantages of being available 24/7 and giving instant responses, conversational banking offers a seamless customer experience, enabling customers to interact with their bank in a frictionless manner using their preferred channels and methods of communication. Conversational AI is also making banking easier and more accessible to groups that may have had issues with traditional banking, such as the elderly or illiterate.

 

Proposing innovative banking solutions will also help banks to better reach certain customers. 92% of Millennials say they would make a banking choice based on digital services.

 

There is a common misconception that AI is making services standard and non-personable, when in fact it can make the customer experience even more personable. Banks can collect more nuanced data thanks to conversational banking, which can be used to create a more tailored service with cross and upselling opportunities. Identifying customer behavioural patterns and flagging anomalies could also help fight fraud. Banks can also connect their bots to customer services to enable humans to intervene when necessary to provide a better integrated and enhanced customer experience.

 

Conversational banking bots can manage tasks such as customer enquiries, servicing accounts and opening new accounts. Through automating these tasks banks can reduce costs associated with customer support and free up staff to deal with more complex tasks.

 

Bots can also help banks crack The Trust Equation. Trust is one of the most crucial factors for business success. The Trust Equation is an analytical model of trustworthiness. It uses four variables to create the following equation:

 

CREDIBILITY (Words) + RELIABILITY (Actions) + INTIMACY (Emotions)

SELF ORIENTATION (Motives)

Bots can help increase credibility through giving the right responses. They can also increase reliability through being available 24/7, and inspire intimacy through honest communication. All this plus focusing on customer needs means that bots are a real asset for improving trust.

The future of conversational banking

Conversational banking is new, but it is growing. AI and machine learning mean that banks can provide personalised and contextual responses to make banking even more convenient for the customer. Voice solutions will be important in banking as more smart speakers find their way into customer homes. The potential of voice in banking is enormous. Unfortunately, smart speakers are currently limited as they are not proactive or able to combine several elements of a consumer’s life (calendar, finances, e-commerce, etc), but it is only a matter of time before voice banking applications will be able to actively notify users when they are in their overdraft or warm them of their balance before they make a purchase. Although the future and limits of conversational banking are not 100% clear, one thing is certain, banks who are first to move and innovate in this sector will gain a competitive advantage over those who don’t!

🚘Alexa, where did I park my car?

Picture the scenes, you have just got into your house but you’re not sure whether you locked your car doors and turned off the light, you’ve got a long journey tomorrow but aren’t sure if you have enough fuel left or you have forgotten where you parked your car (admit it, it has happened to you ;))… Thanks to The Bot Studio’s Alexa skill, motorists who have a connected car thanks to installing Xee’s control box, will be able to ask Amazon’s Alexa these questions from the comfort of their living room.

My connected car

Although we are not quite yet at driverless cars, the automobile industry is rapidly evolving thanks to a variety of technologies that are making cars increasingly digitally connected in order to make the experience of driving safer, more pleasurable and more practical. Global sales of connected cars are expected to increase fourfold between 2015 and 2020, adding in excess of €110 billion (US$149 billion) in revenues in the passenger car segment alone.

The Bot Studio, a bot development agency dedicated to the automobile, mobility and transportation industry, has just developed its first Alexa Skill using Smartly.AI’s bot creation platform. The skill, named My Connected Car, allows Xee customers to access their connected car data using Alexa. Xee’s control box is fitted to the car’s diagnostic  port and enables the user to get their accelerometer, GPS chip and technical information. Thanks to the Alexa skill, users will be able to get this information through asking their smart speaker. Information such as where the car is parked, remaining fuel, mileage and whether the doors are locked and the engine is off.

Try it Now

Connected cars are a powerful tool for car manufacturers because they create a recurring relationship with the customer that was not possible before. The highly valuable experiences offered via connected cars create a deeper the relationship between the motorist and their vehicle and can increase loyalty and offer opportunities for branding and awareness. The My Connected Car Alexa skill enhances and facilitates this relationship through making it even easier for motorists to interact with their vehicle through their most user-friendly interface: voice.

🛒Boulanger Dives into Conversational Commerce With Their First Google Action

French household appliance and multimedia giant, Boulanger, has taken their first step towards conversational commerce and become the first mass retailer to launch a Google Action in France.

Boulanger Google Action

The Boulanger Google Action: What can it do?

The application enables shoppers to obtain information regarding store opening hours, store addresses and the closest store to the shopper’s location. It  also allows the shopper to organise a call back with a customer service representative in order to get information on a product, service or order. How does it work? Simply say “Parler avec Boulanger” to your Google Home or your Google Assistant via your mobile phone and ask away!

Test It Now

The Rise of Conversational Commerce

Leaps and bounds of progress have been made with regards to machine learning (ML) and natural language processing (NLP) meaning that conversational applications can have more engaging and human-like conversations. Conversational applications have particularly excelled in the commerce sector.  Conversational commerce, a term coined by Chris Messina, refers to the use of chat, messaging, or other natural language interfaces (ie: voice) to interact with people, brands or services. Conversational commerce is becoming an essential technology for retailers, enabling them to engage with their customers using their preferred communication channels to offer a more tailored and enjoyable customer experience. Brands who are visible on smart speakers such as Google Home are also viewed as innovant among consumers. Creating voice-enabled applications is becoming more popular with businesses, Monoprix and Sephora have both recently introduced their Google Actions. The innovation race is well underway in France!

A trailblazer in the commerce ecosystem

Google Home arrived in France this summer and until now the majority of actions have been in English. The company is the first mass retailer to launch a Google Action in France, confirming their position as an industry trailblazer with innovation and customer satisfaction at the core of their business. Find out more about the Boulanger Google Action and conversational commerce at The Smart Voice Summit, an event taking place in Paris on the 1st- 2nd February.

🎾We Are Tennis releases its first Google Action with Smartly AI, just in time for the Davis Cup

We Are Tennis, a sub-brand of BNP Paribas, has created its first Google Action in collaboration with Smartly AI. The We Are Tennis Google Action enables tennis super fans to get all the latest match results, upcoming matches and key statistics concerning their favorite players.

We Are Tennis Google Action

We Are Tennis, a website 100% dedicated to tennis, is making spectating tennis even more fun and  interactive for fans by enabling them to get key information on the top 100 male and female players using their most natural interface: voice!

Wondering when Nadal’s next match is, want to know Halep’s ranking or maybe you’re watching Tsonga play and you want to know his key stats, simply tell your Google Home “parler avec We Are Tennis” and ask away, you don’t have to take your eyes of the screen!

TEST IT NOW

Conversational applications make it easier and more convenient for brands and customers to interact. More and more homes, cars and workplaces possess a smart speaker, Strategy Analytics predicts that 24 million smart speakers will be shipped in 2017 on a global level, representing a 300% increase on the previous year. By 2018 Gartner estimates 30% of interactions with smart machines will occur by voice, showing that voice interaction takes the crown of mobile and represents the next major interface for people to interact with their devices. Freshly arrived in France this summer; Google now offers of 3 different types of Google Home speakers for our living rooms. Expected to be THE Christmas gift of 2017, the race is on for brands to create their Action on Google in order to keep up with innovation and offer customers amazing, seamless experiences possible over all channels.

Smartly AI is thrilled to have collaborated with We Are Tennis to help them become one of the first companies in France to create an Action on this platform, positioning them as a voice pioneer in the industry. We Are Tennis is a sub-brand of BNP Paribas. BNP Parisbas has been a close ally of Smartly AI from the early days; we are part of their startup programme and they are a shareholder, therefore, collaborating on their (and our) first Action is a milestone moment in our two companies’ histories.

The timing of the voice application’s release is perfectly synchronised with BNP Paribas’ Davis Cup final!. Get more out of the tournament by activating the Google Action!

☕The Next Gen Virtual Assistant (EP 1)

Ep1: VIRTUAL assistants are the future of computing. The next big thing since mobile. Still, trying to duplicate the App Store paradigm within VIRTUAL assistants is a mistake, here is why, and here is how to fix it.

Virtual assistant

Capitain Picard’s famously known for his “Tea, Earl Grey, Hot” voice command to the Star Trek Computer.

 

I love Virtual Assistants. They communicate like us, they are not bond to a single object, they can live everywhere, are always here to help. Virtual assistants are the most effective and the most natural way of interaction. If anything, Virtual Assistants will be a major component of our future.

Still in 2017, we are still in the Assistant’s infancy age. Their conversations are limited to deterministic dialog trees, and regarding the Turing test… well, we are not there yet. Assistants have great ears, and pretty good voices but really poor brains. A 3 year old’s brain at best.

Having said that, some of the best best (human) brains in the world are currently working on this issue and we should hit the Singularity before 2050 and have fun remembering how basic initial versions of Assistants were in 2017.

But as “the future has to be built to exist“, what should we forge next? What’s the next milestone for Assistants ? My opinion is should focus on a better way of providing voice services and that this will happen with the reinvention of the Skills paradigm.

Today: Atomic Skills 🤖

The agent is the core of the assistant.

An agent is composed of:

  • Personality: Assistant’s name, a voice, personality, and lots of predefined answers.
  • Core Skills: Music, Weather, Q&A, Calculation, Translation, and of course Jokes…
  • Third party Skills: Additional features created by brands and developers

With the core skills, the user experience is pretty straight-forward. Let’s look at some examples with an assistant that for the sake of neutrality, I will call Computer.

  • Computer, set the temperature to 23.
  • Computer, what is the weather?
  • Computer, play me some French Touch Electro.

Things become clunky when it comes to the third party skills which are supposed to represent the majority:

  • Computer, ask Capital One how much I spent on restaurants last month.
  • Computer, ask Uber where my driver is.
  • Computer, ask the Financial Times for the last stock quotes.
  • {Assitant’s Name}, ask {App Name} for {Whatever you are looking for}

So as a user, if I want to make use of third party skills, I have to:

  • Be aware of and remember the invocation name of the third party skills I may need
  • Choose the right one to use among the many options available
  • Formulate my request in a very un-natural way

Furthermore, all of this happens in closed conversation bubbles that are unable to communicate with each other. This completely breaks the “Speak Naturally” argument.

For example, here is how today you can plan a week end with a limited budget:

  • Computer, ask Acme Bank for my account balance.
  • You have 138 € left.
  • ….
  • Computer, how is the weather like in Marseille this week end?
  • The weather will be sunny with a maximum of ….
  • Computer, ask National-Rail for a Paris – Marseille ticket this friday
  • The next train to Marseille is 98 euros , and leaves at 8:00pm from Paris, would you like to book it ?
  • Ok book it
  • Ok booked!

Hum, 3 different skills used to book a train ticket. There is certainly room for improvement there!

The Future: Interconnected microskills

Wouldn’t it be better like this:

  • Computer, what is the weather like in Marseille this weekend?
  • The weather will be sunny with a maximum of ….
  • Ok, I am in! Find me a cheap train ticket for tomorrow morning
  • The next train to Marseille is 98 euros , and leaves at 8:00pm from Paris, would you like to book it?
  • Wait how much left in the bank?
  • You have 138 euros left.
  • Ok book it !
  • All done, and I just sent the ticket to your inbox.

Enabling such human like conversations will lead to more natural and appealing user experiences, which is the ultimate Graal every designer is looking for!

To make these natural conversations happen, we should rethink the way the Assistant and in particular the third party skills work. My suggestions to fix this is a shared context between skills and a deeper integration of skills so they can just disappear in the back end to make great conversations shine!

PS: See you soon for ep2 😉!

 

👥EVENT: The Smart Voice Summit, Paris, 1st – 2nd February

Smartly AI is delighted to announce that it will hosting The Smart Voice Summit, the first event dedicated to voice assistants in Europe, in Paris on the 1st – 2nd February 2018.

Voice Technology Event

The event, which is the first of its kind in Europe, will unite the voice ecosystem over the course of two days in order to discuss trends, challenges and the future of the voice industry in the form of keynotes, roundtables, workshops and networking opportunities.

Why?

Digital assistants are disrupting our world, from how we shop and interact with our favourite brands, to how we drive our cars and organise our holidays. Companies such as Amazon, Google and Microsoft are doing everything possible to spur this voice driven future.  It is clear that voice interaction is here to stay and represents the next major interface for humans to interact with their devices. Irrelevant of industry, businesses should be incentivised to create a voice application in order to keep up with this major technology paradigm shift and meet their customer’s’ expectations. Voice applications can be used in a large number of contexts: to get information on a product or company, to enhance customer experiences and improve existing procedures, in addition to offering opportunities for scale and personalisation and driving engagement.

Numerous organisations have already launched their voice strategy, however, there is still room to innovate the space and create a unique vocal experience for your industry. The Smart Voice Summit will provide attendees with all the information they need to do exactly this. Through keynotes, roundtables and workshops, attendees will understand the importance of creating a voice experience, as well as how to design intelligent voice applications to meet specific use case, and create an effective voice strategy.

The program

Day one

Focus: Voice and business

Listen to voice professionals and industry trailblazers who are already seeing the success of their voice strategy. In addition to keynotes, listen to industry specific debates around voice applications, their challenges and advantages.

Day two

Focus: Voice and design

Participate in interactive workshops with Voice Designers in order to understand the best practices of voice design in order to create stand out voice applications that achieve your goals.

Who should attend

Day 1: Anyone wanting to better understand the benefits of voice for their business and how to implement a successful voice strategy.

Day 2: Voice designers wanting to perfect their voice applications.

When and where?

1st-2nd February

Day 1: BNP, 14 Rue Bergère, 75009 Paris

Voice Technology Event

Day 2:  WAI, 19 boulevard Poissonnières 75002 Paris

Take advantage of our early bird rate and get your ticket now!

BE THERE