Let’s face it – the super-intelligent AI takeover that many are fearing is not for today.
We may all lose against Watson at Jeopardy, and AlphaGo is the champion when it comes to Go but… those cool marketing campaigns are far from the holy grail of the so-called General AI.
According to the most authoritative voices in the space,
the singularity may probably occur at some point in the 2040s.
Until then, I can’t imagine having a smart, meaningful and pleasant conversation with Siri, Alexa or Cortana for more than 5 minutes.
When it comes to open conversations, there is no match to humans.
Human > general AI
Things get less contrasted when we narrow the conversation to a specific topic. A specialized AI can be much better at managing user requests because it has been designed for a unique purpose.
The Turing is easier to achieve for those AIs.
To illustrate this, you can try Amy, the virtual assistant created by x.ai to perform a single task: scheduling meetings for you. She does so by email: demo here.
Amy is so good at doing this that most people think she is a real assistant.
When it comes to narrowed conversations, AI has the advantage of dealing with big data volumes while humans are more accurate. 1-1 here.
Human ~ specialized AI
How is Amy doing such a great job?
Well, as explained here, a key part of the process relies on a Supervised Machine Learning. AI trainers teach Amy how humans express time, locations, contact names… Amy then uses this knowledge to work better.
It’s a virtuous circle. 🙂
Facebook M is relying even more on humans to teach the AI how to complete tasks. “M can purchase items, get gifts delivered to your loved ones, book restaurants, make travel arrangements, appointments and way more.”
In a recent project at Smartly.ai, we tried this “hybrid AI” approach.
The results were stunning – the AI was able to manage 80% of the requests!
While the AI was successfully dealing with the simple questions,
the operator was enjoying more time to engage in a qualitative way with the customers having complex requests.
Our AI excelled at narrowed and repetitive requests, humans excelled at complex and particular ones.
The magic of hybrid AI is that it just works and scale at the same time!
Peter Thiel’s Palantir is another powerful demonstration of the power of hybrid AI in solving big challenges of today’s world : fraud and terrorism.
So, basically, what we believe is the best option is:
Human + specialized AI > Human
At Smartly.ai ,
We are committed to empowering humans with AI assistants.
We have got awesome demos,
book yours now by dropping us an email! 😉
Smartly.ai est un logiciel d’automatisation de la Relation Client.
Nos chatbots soulagent vos équipes, réduisent le temps de réponse et améliorent la satisfaction client.